COVID-19 SHIPPING PROBLEM

1.Do you still ship during COVID-19 ?

Yes, we still ship

2.Do you ship worldwide? And how about the shipping fee and customs duties?

Yes, we ship worldwide!

Free shipping over $60

*International Customer don’t need to pay customs duties and taxes.We cover these costs

3.How can I ensure that my goods are safe?

We must be disinfected to enter our warehouse, and can only enter two people at one time, to ensure that all goods are safe, but the delivery time will be slower than usual, and the goods will be shipped out within 3 days (we usually ship next day)

4.Can I track my order?

Yes, we will send your order within 3 days, and will send an email with the shipping number when we ship out

5.How long can I receive my package?

Because of COVID-19, lots of flights got stopped, so may take more time to receive your package.

United States may take 2-4 weeks depends on which state. (Usually only take 1-2 weeks when there is no COVID-19)

Canada, the United Kingdom, Germany, France and other regions may take 3-5 weeks according this COVID-19 situation (usually UK,GE and CA only take 1-2 weeks to arrive when there is no COVID-19 ) , mainly depends on the severity of the country’s COVID-19 and country policy

6.My shipping information has not been updated?

Because of COVID-19, lots of flights got stopped, even the DHL, and the shipping information update is indeed slower than usual. You can check the latest shipping information through this website.This website will update the shipping information in a timely manner

https://www.17track.net/en

7. Are you a scam website?

No, we are definitely not a scam website.

Recently, due to the impact of the COVID-19, the delay in receiving goods caused our customers think that we are a scam website, but please believe that we will never do fraudulent thing. Our goal is to be a long-term Brand, we will never do this behavior.

And our website only accepts PayPal payment, PayPal will protect the interests of customers first, so please don’t worry about that we are a scam web!

For shipping and order questions, If we did not reply you on live chat in time, you can email us at service@themoodss.com and we will reply to you within 24 hours!