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SHIPPING AND RETURNS

Shipping


We offer the following shipping options:

SHIPPING
SHIPPING REGION

We ship worldwide

FREE SHIPPING

If you purchase $50+, the shopping cart will automatically apply free standard shipping to your order, and NO TAX !

How can I track my order?

We will ship your order out  within 3 business  days, and will send an email with the shipping number when we ship out

CUSTOMS & TAX

International Customer don’t need to pay customs duties and taxes.We cover these costs !!!

Can I cancel my order once placed?

Unfortunately we cannot cancel your order once placed, you can return the order for a refund once it arrives 

Can I request an address change on my order?  

Unfortunately we are unable to make address changes as we may not see your email before dispatch

My item is lost in the mail, what do I do?

We are so sorry if your order has been lost, please use the contact form via the website so we can assist you. You are responsible for your order if you enter the wrong shipping address

Returns 


 
Return Information

Returns for refunds are accepted on brand-new unworn-items with tags attached if shipped and scanned within 14 days from the date of package delivery

Please contact orders@themoodss.com for our returns address and to let us know to expect your return

If you believe you have received a faulty item or the wrong item, please email orders@themoodss.com with photos of the issues you are experiencing. Our customer service team responds to all emails within 2-3 business days

We do not cover the cost of returns unless the product is faulty 

 
Refund

Within 10 days of receiving your return we will inspect it, notify you via e-mail, and process your refund, or exchange. For domestic orders, $6.9 for shipping will be deducted from the refund . Any short delay in receiving your refund will be determined by your bank or credit card. Shipping costs are non-refundable. 

 

 

THE MOODSS

THE MOODSS is a collection of affordable, hypoallergenic jewelry that’s made for everyday wear. We mainly sell waterproof jewelry and 925 silver earrings. Our mission is to bring in high quality, affordable jewelry so that everyone can have a necklace or pair of earrings that feels good on the skin, and looks great no matter what the day brings

THE MOODSS

THE MOODSS is a collection of affordable, hypoallergenic jewelry that’s made for everyday wear. We mainly sell waterproof jewelry and 925 silver earrings. Our mission is to bring in high quality, affordable jewelry so that everyone can have a necklace or pair of earrings that feels good on the skin, and looks great no matter what the day brings

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